Adwords is like a maze for the small business owner. With EOFY, comes a good time to look at increasing the Return on our Advertising Investment.

“Adwords doesn’t work, it’s just too expensive”, I’ve heard people say.

And for some it’s true. Winning new business with Adwords can be a tough game for any business, especially those without extensive marketing knowledge.

Website Magazine highlights:

“Because Google pits you directly against your competitors in a war for clicks, AdWords is a rough scorecard of the strength of your business and marketing model.”

Adwords is overpriced if you don’t have an adequate business model. We’re talking about how the business makes money. You must be constantly refining product offerings, work systems, and the whole marketing system (often called a sales funnel).

Like any advertising, successful marketers are willing to lose/break even on the first sale because their back-end system is so good that the eventual revenue will result in profits. This leaves some advertisers out in the cold, those that don’t have enough cash flow to lose upfront to gain long term.

It is overpriced if the marketer doesn’t test. Test landing pages (that’s the pages that you direct people to from the ad) and test ads against each other. But that’s not where it ends.  All top traffic ad groups and traffic sources need their own tests; this way you can see if a ‘losing’ page is actually effective for a certain traffic source.

It is overpriced if the marketer is consumed with being #1 and will pay any price to be on top. Adwords offers prime spots to the highest bidder, so for competitive markets, some enter into bidding wars.

And, Adwords is overpriced for anyone who doesn’t set up the account right.

Adwords Account Strategies

Relevancy is key. Look at the quality score next to each keyword inside your account. Quality score is Google’s way of showing how relevant the words on your website page is to the words you are bidding for. The higher the number, the more relevant and the less it will cost you. (i.e 3 not so good, 5 or 6 much better).

You must get your CTR (Click Through Rate) UP, while keeping your CPC (Cost Per Click) DOWN.  To achieve this, firstly block irrelevant traffic with some “negative keywords” – that is, keywords that are used by anyone who is not after your offering. For example, “fashion sales” would be a negative keyword if your business is a fashion design magazine.

You see, Google Adwords will reward you for showing relevant ads by offering better positions at lower prices (relative to the competition).

Secondly, if you run your own account then ensure your ad groups are tightly focusssed on keywords related to that group and landing page – not to your whole business.  With specific ads and specific landing pages your overall CTR should go way up.

Next, what you want to do is look at what your first-time visitors are looking at. Pretend you know nothing about your business. OK, do they even know what you do from this landing page?  Are there three great benefits of buying from you?  Does it have a call to action at the bottom or top of page?

Does it have an opt-in box for an exciting offer (tips newsletter, free ebook, etc) so that if they don’t take action right away, at least they are still in the marketing loop?  (Or else an exit window offer).

Program your Adwords for success with an account manager. Please ask your questions about Adwords and ROI below.

“I’ve got to update my website every two-three months… really?” said a business owner.

Well, actually, posting every single week is even better. If your blog is part of your website, every time you update it, it adds new content to be indexed.

The new social media push and introduction of real-time updates has affected the way Google updates its database. With June’s Caffeine update, Google has created a new index that will allow users to find this kind of readily updated content very nearly as quickly as it is published.

As a result, businesses creating real-time updates and making new pages constantly will be rewarded with a faster inclusion on the Google Index.

Jim Stewart, chief executive of Stewart Media says:

“If your site is getting updated regularly, people are visiting it and you have a load of backlinks, then you’re going to be rewarded more than passive sites.”  (Backlinks from other reputable sites are a quality indicator to Google that you’re top stuff).

“Real time indexing will impact those quality sites that are upgraded and updated regularly. Google will visit you as a result and will constantly index you – update a lot and you’ll be indexed a lot.”

So please realise that blogging for business is not only to encourage local visitors, inform your clients and encourage backlinks from other bloggers, it’s also to get a foothold in the daily fight for the best Google results (called the SERP – Search Engine Results Page).

A lot of traditional small business owners have a preconceived notion of what a blog is and isn’t, and dismiss it right away since they haven’t got time to write a bunch of tips or worse yet, to blather on.

There are many joys in WordPress: some use it as a tool to develop a total website, OR as an add-on so closely integrated with your present site that it acts as an Articles or News section. Although WordPress was not developed for business websites, it is quite good for people looking for a more affordable CMS (to update your own content).

Problems with Themes

However, WordPress is widely misused and each blog needs careful customisation on setup. Sure it’s easy to install a Theme, but so many people forget to really make it a sales tool by linking in their website and business details.

We had a few problems with the flexibility of our old theme – you might find the same. With our new theme Suffusion, it makes changing colours, fonts and layout much easier. This comes with some SEO features.

I also recently discovered a SEO plugin called ‘SEO essentials’ which is readily available from WordPress.org. This allows you to put the keywords in the front of the title, among other nifty options.

Brand Your Header

A blog can have its own identity. Every blog needs to have a customised strong header, but there’s also a need to make that header or URL inside an About Us box clickable – so when people land on the blog, they can get back to the website. This can be set up quickly by a WordPress Website expert.

Secondly, a blog is not just a space to air your personal opinions. The reasons to start a blog (WordPress add-on) on your traditional business website are:

  • Regular updates surrounding your core topic will help you build better Google and Yahoo page ranking.
  • A cheaper/simpler Content Management System cannot be found.
  • Convert visitors into sales prospects and then clients.
  • Reuse blog articles and send them out as an e-newsletter (have an opt-in box on website or blog home).
  • Take advantage of many themes’ integration with social media profiles.

There is a lot of talk online about monetizing your blog. Forget this, a Bricks & Mortar business will ‘monetize’ their blog by drawing in local readers and educating them about the benefits of doing business with them or being helpful – e.g. giving tips on keeping flowers fresh for a florist, etc. Being one click to your main site is so important for any sales conversion, but is not automatic so this often requires someone to customise the code.

Personal Profile Builder

A blog can also become a way to build a personal profile. For service providers, you can either have your mugshot in your header (with phone number) or have a profile box in the sidebar with headshot, about you, website link. Get a gravatar, which is then used when you post comments on other blogs, and a favicon for your whole site (that little icon next to the URL). Make yourself colourful and visible to passersby.

Here’s a good example of a Personalised Blog: http://www.tyroneshum.com/

So if you’re a business manager that’s curious about a WordPress customised website or blog add-on, we’re happy to chat via email.

Content marketing is a strong force today – that is, offering free white papers and niche content instead of pure advertising. Of Marketers surveyed by Target Marketing magazine (US), 83% said either that content marketing compliments or works in tandem with traditional marketing communications. Even 12% agreed that content is replacing traditional marketing as the primary selling tool. Only 15% of marketers said they don’t really do content marketing.

So How Do you Sell to the Technically Minded?

Certainly not with the usual advertising copy and emotional appeals. You see, these types of people like to rationalise first and they need a sound basis on which to judge a firm’s offerings. Hence the need for a white paper or similar report.

Thanks to ex-engineer and copywriter Bob Bly, you can receive a free 18-page report giving you some great tips on how to sell technology business-to-business. The direct link is here:
www.bly.com/content/Marketingwithcontent.pdf

Writing from Engineers to Other Business / Government Officials

While most Australian engineers can easily write technical data, when it comes to writing a winning tender submission many highly-intelligent, highly-qualified people struggle to write tenders effectively. Recently I had the opportunity to rework an engineering company’s Expression of Interest document, and I found many areas that could be subtly improved. Every time I came to a point which explained that they were the best for the job (so to speak), I put in a sentence that proves WHY they are the best – as specifically as possible.

I can just imagine the head honcho looking through several of these tender submissions, with his cynicism arising if any superlatives or unsubstantiated claims are put into the text. Never mind also having little time to wade through poorly written verbage. With tenders, your company ultimately wants to win, so the text must wake them up, not put them to sleep.

So you see it’s not black and white – you don’t just apply the usual advertising appeals when writing for technical professionals, but you don’t make it mindlessly monotonous either. There is room for true user benefits to be weaved in. You also want to satisfy the logical side of their brain and back up any claims.

This coming month I’m getting out in northern Brisbane area, offering free web appraisals. Using a 100-point checklist for checking each website, it’s clear that there is a lot more to a good website than nice design and structure. Checking off:

  • Domain names and URLs – (dynamic or static), keywords, redirections, etc
  • Browser issues
  • Logo display
  • Design considerations (33 points)
  • Architectural issues (won’t be looking in-depth, mainly note loading time)
  • Navigation issues
  • Content (grabs attention, WIIFM, needs and benefits, justifies/calls to action, no typos, etc)
  • Content appearance
  • Links & buttons
  • Home Page (provides a good overview, no splash page)
  • About us Page (links to contact/support pages)

So before you say, oh we’ve got a website thanks… perhaps let an outsider take a look.

You may never know if there is something missing until it’s pointed out. For instance, our clients last year were, to start off with, unhappy with their copy not being proofread. Well, with a proper edit and all the right keywords in the right places, this Concrete Products supplier is attracting many more clients via Google for ‘concrete sleeper retaining walls’. On top of this, more people are using the Quote button to ask for a quote via a form (before, it didn’t do anything).

They say that simplicity is beautiful, but it can also be profitable. Call Jennifer on 07 3103 0238 to book in your complimentary website appraisal.

Greenscene Gardenscope, among RPD’s first clients and our very own Landscapers, have had their website redesigned – and are now running their own Blog. If all landscapers were this savvy, there would be very pretty streets all over Brisbane.

You have to admit, everyone loves a good Before and After landscaping shot. We think this new section offers the most concrete idea of how a project could transform your garden space.

The gallery can give you ideas, such as kinds of water features, types of retaining walls, garden beds and pavers, and commercial landscaping. But you might decide on something completely different.

Brisbane’s gardens and landscapes is a topic on their new blog.

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