To understand why site structure – navigation and linking – is so important, first we must understand Page Rank. At Google, the algorithms measure the “authority” that a domain builds up over time, mainly through linking.

Link Building. If other sites link to a particular site, this is a prime indicator to the search engines of that site’s importance. It doesn’t matter whether this has been a natural occurrence or the web manager has helped it along a little with correct linking strategies. And if many sites in a particular niche hyperlink to the website (i.e. it’s not a paid ad), this tells the search engines that the site is important in that industry.

Getting relevant incoming links is important.

Page rank flows like a river. Any page with authority (good links, been around for a while) can also pass on authority, both to external sites and to other pages within the same website. Now imagine the best possible relevant pages which could recommend you… leaders in their/your field, bloggers, advertising giants, creative genie, etc.

This work will lead you to know where to go to get links back… links that improve both search traffic and page ranking. Their authority can boost your pages’ and domain’s authority.

See part 2 of this post in “Building Themes with Niche Keywords”.

As a recipient of a barrage of daily emails, all requested, it’s easy to come up with ten common email mistakes from Businesses trying to sell me something…

  1. Promoting a live event but not mentioning WHERE it is in the email… hello, I don’t want to get on a plane for a two hour seminar?
  2. Jabbering on about yourself first, and burying the goodies for ME (that is, the reader) way down the email. (Had one today about Ms Entrepreneur’s exciting trip overseas; a benefit for the reader was four paragraphs in).
  3. Not using bold and headings, if using HTML. Studies show that readers prefer use of boldface and colours actually.
  4. Only using graphics, as some of us can’t be bothered downloading the graphics if we don’t know what it’s all about. Try to have ‘alt’ text for every image.
  5. Forgetting to put your business PHONE number and general location, with no links to website. Call to action anybody?
  6. Assuming people will remember you (especially if they signed up from a free offer). Make it easier for them with perhaps a head & shoulders picture of yourself and a standardised header/logo (with a tagline to explain what it’s all about). It’s easy to put in the line “You signed up for Read By Design newsletter at www.information.com.au” at the top.
  7. Not bothering to READ your own email, which possibly contains typos. I suggest you print out the email and have your other half read it, especially if grammar is not a strong point.
  8. Not testing your email in different viewers (Gmail, Outlook, Entourage) and not ‘spam testing’ the words – all can be done inside Email Marketer or similar (an email marketing system here in Australia).
  9. Blasting untargeted emails out with offers, and forgetting to build relationships through great value advice. Also get feedback about desired communication frequency.
  10. Forgetting to test and measure the campaigns. Which newsletters had the best open rate? Test your email subject lines (e.g. half with your standard type of subject lines, and half with intriguing but not misleading subject lines).

Thanks for reading, and remember the copywriting code: What’s in It For Me?

Adwords is like a maze for the small business owner. With EOFY, comes a good time to look at increasing the Return on our Advertising Investment.

“Adwords doesn’t work, it’s just too expensive”, I’ve heard people say.

And for some it’s true. Winning new business with Adwords can be a tough game for any business, especially those without extensive marketing knowledge.

Website Magazine highlights:

“Because Google pits you directly against your competitors in a war for clicks, AdWords is a rough scorecard of the strength of your business and marketing model.”

Adwords is overpriced if you don’t have an adequate business model. We’re talking about how the business makes money. You must be constantly refining product offerings, work systems, and the whole marketing system (often called a sales funnel).

Like any advertising, successful marketers are willing to lose/break even on the first sale because their back-end system is so good that the eventual revenue will result in profits. This leaves some advertisers out in the cold, those that don’t have enough cash flow to lose upfront to gain long term.

It is overpriced if the marketer doesn’t test. Test landing pages (that’s the pages that you direct people to from the ad) and test ads against each other. But that’s not where it ends.  All top traffic ad groups and traffic sources need their own tests; this way you can see if a ‘losing’ page is actually effective for a certain traffic source.

It is overpriced if the marketer is consumed with being #1 and will pay any price to be on top. Adwords offers prime spots to the highest bidder, so for competitive markets, some enter into bidding wars.

And, Adwords is overpriced for anyone who doesn’t set up the account right.

Adwords Account Strategies

Relevancy is key. Look at the quality score next to each keyword inside your account. Quality score is Google’s way of showing how relevant the words on your website page is to the words you are bidding for. The higher the number, the more relevant and the less it will cost you. (i.e 3 not so good, 5 or 6 much better).

You must get your CTR (Click Through Rate) UP, while keeping your CPC (Cost Per Click) DOWN.  To achieve this, firstly block irrelevant traffic with some “negative keywords” – that is, keywords that are used by anyone who is not after your offering. For example, “fashion sales” would be a negative keyword if your business is a fashion design magazine.

You see, Google Adwords will reward you for showing relevant ads by offering better positions at lower prices (relative to the competition).

Secondly, if you run your own account then ensure your ad groups are tightly focusssed on keywords related to that group and landing page – not to your whole business.  With specific ads and specific landing pages your overall CTR should go way up.

Next, what you want to do is look at what your first-time visitors are looking at. Pretend you know nothing about your business. OK, do they even know what you do from this landing page?  Are there three great benefits of buying from you?  Does it have a call to action at the bottom or top of page?

Does it have an opt-in box for an exciting offer (tips newsletter, free ebook, etc) so that if they don’t take action right away, at least they are still in the marketing loop?  (Or else an exit window offer).

Program your Adwords for success with an account manager. Please ask your questions about Adwords and ROI below.

A lot of traditional small business owners have a preconceived notion of what a blog is and isn’t, and dismiss it right away since they haven’t got time to write a bunch of tips or worse yet, to blather on.

There are many joys in WordPress: some use it as a tool to develop a total website, OR as an add-on so closely integrated with your present site that it acts as an Articles or News section. Although WordPress was not developed for business websites, it is quite good for people looking for a more affordable CMS (to update your own content).

Problems with Themes

However, WordPress is widely misused and each blog needs careful customisation on setup. Sure it’s easy to install a Theme, but so many people forget to really make it a sales tool by linking in their website and business details.

We had a few problems with the flexibility of our old theme – you might find the same. With our new theme Suffusion, it makes changing colours, fonts and layout much easier. This comes with some SEO features.

I also recently discovered a SEO plugin called ‘SEO essentials’ which is readily available from WordPress.org. This allows you to put the keywords in the front of the title, among other nifty options.

Brand Your Header

A blog can have its own identity. Every blog needs to have a customised strong header, but there’s also a need to make that header or URL inside an About Us box clickable – so when people land on the blog, they can get back to the website. This can be set up quickly by a WordPress Website expert.

Secondly, a blog is not just a space to air your personal opinions. The reasons to start a blog (WordPress add-on) on your traditional business website are:

  • Regular updates surrounding your core topic will help you build better Google and Yahoo page ranking.
  • A cheaper/simpler Content Management System cannot be found.
  • Convert visitors into sales prospects and then clients.
  • Reuse blog articles and send them out as an e-newsletter (have an opt-in box on website or blog home).
  • Take advantage of many themes’ integration with social media profiles.

There is a lot of talk online about monetizing your blog. Forget this, a Bricks & Mortar business will ‘monetize’ their blog by drawing in local readers and educating them about the benefits of doing business with them or being helpful – e.g. giving tips on keeping flowers fresh for a florist, etc. Being one click to your main site is so important for any sales conversion, but is not automatic so this often requires someone to customise the code.

Personal Profile Builder

A blog can also become a way to build a personal profile. For service providers, you can either have your mugshot in your header (with phone number) or have a profile box in the sidebar with headshot, about you, website link. Get a gravatar, which is then used when you post comments on other blogs, and a favicon for your whole site (that little icon next to the URL). Make yourself colourful and visible to passersby.

Here’s a good example of a Personalised Blog: http://www.tyroneshum.com/

So if you’re a business manager that’s curious about a WordPress customised website or blog add-on, we’re happy to chat via email.

How do keywords impact your final sales results for a Small to Medium Business? Glad you asked. As you are no doubt aware, keywords are what users type into their ‘search query’ on Google or Yahoo or Bing. The right keywords (attracting a paying market) can make or break online merchants and also be helpful for bricks and mortar businesses… because they can get Free Organic Website Traffic.

First of all, how does a business owner know the best keywords? That’s easy, you say, I’m a carpet installer so the keywords are “Carpet installation”… but wait. Is that truly what people are looking for?  If I want a new carpet I am not thinking of the term installation, I am thinking “new carpet”, so this is more likely the term. Also I probably would add an area, like “Brisbane” to ensure my results are localised.

When you get a bit more complex a business with several possibilities that could be targets (and more unknown), that is where the confusion comes in. As a busy proprietor, you don’t want to be spending hours looking for the right keywords (with often inaccurate results from the free online tools).

Solution: Keyword Research Service

I have a tool called “Market Samurai” – it’s software that can return up to 1200 search results in one minute. Give it one key term (e.g. web design) and it can return hundreds of related synonyms, which I sort through and find the best twenty, often putting in the best ones manually. These synonyms are then put into the software and it does a live search on the major engines to find out how many searches per day for these words (Australia or worldwide).

Of these twenty, only around five will be your topmost searched words, with results in the hundreds per day, with a high chance of buying as opposed to browsing (this is a calculated variable).

I have had many surprises in keyword research, one that stands out is “Napoleon Perdis” which receives around 230 searches per day in Australia, believe it or not. (It’s the cosmetics they are after, not the man himself).

What great surprises am I going to find for your business?  Is it worth a small fee of $70 to get a specialist to find the correct keywords?… I believe it’s probably worth ten times that to be on the right path to getting the top natural search results that you want.

You can then have me write the copy around these keywords in the way that it persuades your target customers first, and pleases the search engines second. Because it’s no good getting them to your site if your sales copy is not going to excite them into action. Please enquire direct at jennifer@redplanetdesign.com.au.

Dear Readers, it’s becoming clear that Google Adwords adores changes, making it ever more difficult to run your own account. One new feature is “extensions” to ads, which allows you to put your street address (location), phone numbers, or product details in the last line of the ad – and it comes up if the viewer mouses over your listing on Google Maps. All about Extensions explained.

If you are wondering why these do not show any results – well, it’s up to you to customise these. Here’s what Google Help says:

“Ad extensions must be triggered for any data to appear on the Ad Extensions tab. If you see no statistics on the Ad Extensions tab, this means that your ad extensions have not yet appeared with your ads.

Since ad extensions need to meet special requirements to appear with your ad, it’s normal to see lower numbers on the Ad Extensions tab compared to your Ads tab. Only impressions where both your ad and your extensions have appeared together are reported on the Ad Extensions tab.”

I also recommend you implement the Adwords Conversion Tracking tool, to monitor which of your clicks turn into a desired action on your website, such as a sale or request.

Learn More about Adwords with their short videos :

Google Places

Also check that your Google Places listing is still showing for your main keyword. For some reason (still a mystery to some) they do not show some active business listings, especially if they have recently been naughty by putting suburbs in the descriptions or product details sections.

Ensure your categories reflect your two or three main business services (similar to Yellow Pages categories). And remember to activate your My Places account changes as quickly as possible by allowing SMS or phone activation.

Got a problem with these products?  Call Jennifer on (07) 3103 0238.

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