From hearing many different client stories, there seem to be three types of web designers:  ones who want your business, tells you anything, designs the site and whose only interest is to make a profit… leaving you stranded with a quickly outdated and solitary website. Then there are designers who come from a graphic design background, can put together a navigable, nice looking site, but expect you to go elsewhere for search engine optimization, copywriting and the like.

The third kind of web designer/development company takes a brief and wants the client’s website to exceed their expectations and return them a handsome profit… by being found online and being popular with customers. You can probably tell that category is where Red Planet Design is.

To do this, we design the site according to client’s preferences. Once our client is happy, then the coding of the website is done by the top talent in Expression Engine or WordPress, both flexible CMS systems that have their place.

Copywriting to Sell

To top it off, a freelance copywriter (aka your writer here) is put to work in creating or editing all the content and metatags for your new website – in conjunction with the designer. You wouldn’t know how rare this is, because mostly clients don’t realise that copywriting or editing is usually outsourced 90% of the time, if you’re offered that option at all.

It’s plain as day the websites which have employed a professional copywriter and which have cobbled it together themselves, doing an admirable job. Compare this first paragraph for a roof repairer (#1 on Google):

“Our aim is to make your roof repair and gutter replacement needs simple and easy. We do all we can to make your roof restoration as best as possible”, OR  #4 on Google for roof repairs:

“Welcome to Queensland Roof Restorations (QRR)

QRR have 25 years domestic and commercial roofing experience throughout Brisbane suburbs and Ipswich. Re-roofing, roof painting, and roof restoration are all part of QRR’s of the services we provide.”

QRR has put where they are operating, so that is one vital point, and they do list their main services. Crucially their copy lacks a little finesse – note the grammatical error – and a customer-oriented headline. Overall its OK, but is OK going to make your prospect call?

The first paragraph is often shown in the search engine results page… so it’s important to make this the best it can be.

Don’t leave your website to a freelance web developer who is not in tune with the entire sales process, and don’t leave your content in the hands of a keyword junkie (oops I mean SEO professional).

You may have noticed that on November 9, Google  implemented ‘Preview Search’ to let Google searchers have a quick preview of the website’s first page. So now anyone looking for a certain goods (or even web designers in Brisbane) can have the benefit of a ‘quick look’ at the websites offered up merely by hovering over the magnifying glass.

As yet, the Google Preview ignores Flash. And as YouTube uses Flash to work, any videos that search has found won’t show up in the preview. And for those with fancy Flash files on their landing pages, obviously Instant Preview is going to be blank as well, leading the searchers to other website alternatives.

Web Design without Flash

Of course, here at Red Planet Design we’ve long known that pure Flash pages are not great for search engine optimisation, and we discourage use of Splash pages (i.e. the page says loading….). This doesn’t mean you are relegated to a static site, as dynamic elements (e.g. a changing feature image) can be implemented without affecting the page’s visibility in search. See for yourself in this site, where Javascript just changes the header image: http://www.peterjonesconstructions.com.au/

As BigMouthMedia said in their blog post about Previews and Flash:

“it would be advisable to always consider how your website renders without Flash, JavaScript, images or stylesheets, as people browse the web through many media – not just on desktops.”

Good Web Design from Three Perspectives

The new Search Preview tool also has implications for good web design. Brisbane businesses would do well to think about how their present website looks on three levels:

  • The way it looks on common browsers and desktop PCs
  • The way it looks (and works) on mobile smartphones and small devices
  • The way it looks to users in a Google search – including the title, content snippets, and sneak preview

As you use the Preview yourself, you’ll perhaps be more attracted to sites with nice use of colour and layout, as long as it also describes what you were looking for!

It’s true, there are many tricks to search engine optimisation and building links. Here are some of the main things that you can influence:

  • Use keyword rich ‘anchor text’ in both internal and external links (where you can).
  • Optimise your page titles metatag according to that page’s main content. E.g. Write ‘chocolate bars’ not ‘Cadburys’.
  • Write a great metatag description, especially for pages that may not have a lot of keyword content (when Google is more likely to use yours).
  • Comment on other relevant industry blogs, whereby they allow a link back to your website.

Anchor Text
You might be wondering what anchor text is. Here is a great article all about it: What is anchor text and why is it so darn important for SEO

Basically you should delete all the internal links on your website saying “click here” or “about us” and rename them with some keywords that could possibly be searched for. Your SEO-savvy copywriter should do this for you (say hello to Power of Words).

When commenting, don’t forget to use your main keywords, but still remember to add some value to the post’s topic.

Text Beats Graphics
If you just remember the phrase “text beats graphics”, it will remind you to not have a java language page, Shockwave Flash entry, or jpeg image as the main viewable graphic of your visitors. Hey, I love creativity. But when you have to sacrifice real interested visitors to be creative, that’s when any marketing objectives have gone bye-bye. (Image headers are OK and can always have a textual ‘alt tag’).

Robots like plain text and text-based links. So always have an alternative to your pull-down menus and your images, and use ‘alt’ image tags and keyword rich hyperlinks. It also helps us humans get quickly to where we want to go.

Last year I advised an accountant at Snelleman Tom that using Java meant that their website was impenetrable to searchers. I see they’ve made a new website with much better architecture and visibility. No need to thank me, that’s OK.

Today we follow on from our discussion in August, Should Your Customise and Write Your Website? If you want to get the best CMS website on the market, we have done all the research and examined all options for you.

WordPress - a great tool which can be customised and uses easily updated templates, but it takes a fair bit of tweaking to create a store, which is ultimately not suited. Perfect for magazine or content heavy sites. Always good as an add-on to any regular business website to allow updating of articles.

Joomla – Open Source CMS which can give you lots of template options. It’s good for community sites with bulletin boards, articles, etc. Although the open source is freely available, the trick is finding the Joomla developer who is good at adapting the templates for your needs.

Expression Engine – ‘Open Template’ design – this is a great choice for many clients. Open template means that the design elements can go anywhere, so the designer/developer team can build anything YOU want. Other common CMS systems are fixed templates, and the developer faces certain restrictions. Great for any kind of store or to implement a look and feel that is unique. Quite an easy back end for the user. While other web designers do charge $3500 – $6000 for a decent CMS website, our reasonable prices start from $2500 all inclusive … MORE HERE

How Does the Design and Architecture work?
Once the design is mapped out (on the screen), a new website is sent to the developer for site architecture. This is building the actual framework of a site.

If the client has changed their minds about some elements of the site once it has been built, then many different problems occur. Just as if you decide to change the location of a window once your house is half-built (all the frames and loads have to be readjusted), your website also would have to be fully restructured if you want a different layout or different look.

Good Design of Online Stores
Don’t let anyone design your ecommerce store as a jumble sale – with the pictures and prices first, details requiring a click, and customer has no idea what each product is for. The best stores have an interface that’s easy to use and easy to view, some info about each item, and clear product categories.

Gartner says “mobile usage will eclipse desktop browsing by 2013”.
It’s crazy how fast the trend to mobile smartphone is going, and both web developers and their clients need to look at creating user-friendly, mobile-friendly websites.

Different countries in the world have different preferences for devices. iCrossing shows mobile device market break-up in Australia:
Blackberry … 52%
Apple (iPhone/iTouch)… 35%
Nokia … 6%

The most seemingly popular devices are not always the most used devices. Apple’s so great at marketing but not yet got the big cheese. Nokia is a very popular mobile phone in Australia, but their smartphones only have a small share. Microsoft will soon release Windows7 for mobiles, trying to get its little bit of new mobile media market share.

How are people using smartphones? In US, 34% of smartphone users have used a browser and 31% have downloaded and used an app (Comscore mobilens). These numbers possibly lag the real growth trends this year.

Designing for Mobile web or Apps?

Because of all the different products in the device marketplace, it means creating a lot of apps – for iPhone, Symbian, Blackberry, etc.

When you consider a mobile site with a browser, the advantage is people can find you through search and just view it. Providing apps means the user has to download the right app first.

It’s also easier to find a technology developer to build a mobile website.

Read more in Digital Market Labs blog about creating iPhone apps.

Start with a Good Plan and Strategy

It makes sense to start with your organisational goals: i.e. drive membership, gather leads, encourage donations, etc, and then work out how to help customers who use mobile devices, to help them accomplish what they’re going to you for. You need to design a good customer experience.

Then you must engage the Best Practices of Building Mobile Web:
1. Content drives experience
2. Screen Real estate
3. Navigation
4. Leverage device capabilities (e.g. HTML5)
5. How much to mobilise?
6. Measure and optimise*
* Source: Ektron

Content drives Experience
The first thing your Analytics will tell you is what device consumers use, which browser, and what search phrases they used.
Be aware of the environment that people are using a device. Someone using an iPad will probably be relaxing and want an experience, but if they’re using a smartphone they might be transaction oriented.

Real estate
Screen real estate means designing in a single column template so that your user won’t have to scroll too much to get to the main info. Assets need to be a smaller size to download quicker.

Navigation
Traditional web navigation (left, right or top menus) doesn’t work well on a mobile device. Most commonly mobile navigation are at the bottom with a very simple menu at the top. You can use Ajax technology to get further into the site.

Device Capabilities
Support location information, support click to call, support video – all these will be important on the mobile web.

How Much to Mobilise?
If someone surfs to m.site.com on a mobile – they can access the site more directly, rather than www.site.com (which may not be mobile friendly).
So how do you transition across to a mobile-tailored website? The first step is ask your web developer/designer of their capabilities for designing for mobile, and define your needs accurately.

Measure and Optimise
You won’t be able to tell what your users are doing unless you look closely at your web analytics program. And if you’re creating a new product site, you need to look at the general trends for your marketplace, i.e. what are they viewing and from which devices.

Optimise your site for your mobile users and their regular habits (e.g. opening an email newsletter on a device, oops it doesn’t work for them).
Thanks to ektron’s webinar by Bill Rogers and Tom Wentworth.

Small business owners are a busy lot; today we consider… do you have time and skills to DIY your content and run a full CMS?

We wrote a little about this when we considered the question, DIY Template or Employ a Web Designer?

Recently I found another web company offering an ‘all-in-one’ solution – where business owners pick a template and do their own content and optimisation. This really assumes that business owners have an eye for design and colour, copywriting skills, and knowledge of keywords and where to put them.

That’s quite of a lot of assumptions. Most people who are very good at what they do, whether plumbing a roof or consulting to business, don’t have the time to research and get good at these varied skill sets. Hell, they don’t even have the time to consult with us on what they want in their website at times, much less always be doing it themselves.

Content Updates to Websites

In our new publication ‘Small Business Websites… Finally Explained’ we express the need for regular website updates if you want your website to be fresh and ranked well in Google. (And we practice what we preach).

If you or your partner can set aside 3 to 5 hours per month and you are a concise writer, please go ahead and pay for a full CMS (content management). If you’re normally in a car or up on a roof for work, then look into getting Hosting Maintenance included in a standard small business website. This means you can send in your website updates every couple of months at no extra cost.

Remember, you can optionally add a WordPress blog to a small business website and easily enough put in articles. Blog writing can be a simple affair and help your site be found for very specific subjects and locations. These can be articles which encourage the reader to purchase from you. When (notice I don’t say if) you realise that you can’t possibly keep up with writing these posts then I’d be happy to do it for you on a regular weekly basis, from $40 per post, or less for editing. Cheers.

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